Watch the video explainer
Start a New SOS Store
Open a high-margin device repair business with the backing of a national brand.
Why start a store with SOS?
Launch with a clear playbook, the right suppliers, and a marketing engine that brings customers through the door. From site selection to grand opening, our team guides you every step of the way so you can focus on building a profitable local business.
What you gain with SOS
Network buying power
SOS purchases $500,000+ in parts every month — unlocking preferred pricing, priority stock and warranty support that independents can’t access. Many partners see significant cost reductions, with savings up to 70% on selected parts*.
Real marketing engine
Local SEO, high-converting store pages, Google Business Profile optimisation and a structured reviews program — all designed to turn searchers into bookings.
Proven playbooks & warranty
Operations manuals, repair standards and a streamlined warranty process that protect customers and margins.
Tech system that scales
Custom POS & ticketing, inventory management, online bookings and KPI dashboards — visibility from day one.
Training & ongoing support
Owner induction, technician modules (in-person & online), new-device refreshers, field support and coaching calls. You’re never on your own.
How we help you launch
(indicative 8–12 week path)
Discovery & territory mapping:
Confirm your protected area and business goals.
Site selection & lease guidance:
Shortlist locations, assess foot traffic and access, support negotiations.
Fit-out & equipment:
Store layout, signage kit, approved equipment list and suppliers.
Training & hiring:
Owner/tech training, interview templates, onboarding checklists.
Pre-launch marketing:
Store page & SEO live, GBP setup, campaigns and review plan.
Stock-in & soft launch:
First inventory order via SOS suppliers, test flows and systems.
Grand opening support:
KPI dashboards for AOV, turnaround time, device mix, review rate.
Marketing & lead generation
- Local SEO and a high-converting location page on the SOS website
- Google Business Profile setup/optimisation and review growth program
- Launch campaigns and seasonal promos (assets and playbooks provided)
- Optional managed ads service and performance reporting
Store design & operations
- Branded signage and interior kit with practical repair workflow
- Front-of-house scripts and tickets to keep turnaround times tight
- Warranty and parts handling procedures to protect margins and trust
Technology stack
- Custom POS & ticketing system with customer updates
- Inventory management with approved suppliers
- Online bookings and KPI dashboards
- Migration support if you’re moving from another platform
Training & support
- Owner induction: finance, KPIs, local marketing, hiring
- Technician training: device modules, QA standards, safety
- Refresher modules for new devices and repair methods
- Field support, phone/email help, and a peer community
FAQ's
Common questions.
No. It helps, but strong operators with customer service skills do well. We provide comprehensive training for owners and technicians.
Territories are defined by population and travel time. We’ll map and agree your protected area during discovery.
Savings vary by device and supplier. Many partners report strong reductions on common SKUs, with up to 70% on selected parts. We’ll share current examples during your call.
SOS provides a preferred stack for Custom POS/ticketing, inventory, online bookings and reporting. We manage your web presence and local SEO.
We operate on a simple fixed license fee. There are no revenue percentages, no surprise royalties, and no hidden ongoing fees.
Talk to the franchise team
Tell us a little about you and the path you’re exploring — we’ll reply within one business day.
CALL 1800PHONESGet in touch
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Australia’s Most-Reviewed Phone Repair Network
- Proudly averaging 4.9 stars across all locations
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- Trusted by Thousands of Customers Nationwide
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