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Express mobile device repair

SOS Phone Repairs are proud to serve our local communities through 16 independently owned locations throughout Australia. We love tech, love people, and pride ourselves on finding solutions to suit anyone’s budget and needs. From simple mobile phone screen replacements and setting up your new device, to retrieving precious photos off that phone you accidentally took for a surf, we’ll always do our best to help.

Founded in 2015 in Coffs Harbour, we quickly developed a reputation for quality phone repairs and a people focussed approach to service. This is a reputation we are proud of and believe is what’s helped us open 19 locations since.

One of our key focuses at SOS Phone Repairs is to ensure we are doing everything we can to minimise E-Waste, in 2020 we were fortunate enough to service over 48,000 phones across our 19 locations, thats nearly 10 tonnes of phones kept out of landfill. Globally over 53 millions tonnes of E-waste are still unnecessarily disposed of.

We’ve got a long way to go but if we can help you with your device then thats a great first step! How can we help?

  • 19 locations
  • We understand how important your phone is to you
  • Experienced friendly team
  • Microsoldering Repairs
  • Liquid damaged devices

 

About Us

Our Happy Customers

Brought my wife’s iPhone in to replace a screen and repair the home button but apparently there is an issue with the phone’s main board so they could not fix the problem.But what I really liked about my experience here is that, they offered an alternative solution which they didn’t need to. I’m impressed!Good customer service. Highly recommend.
Victor Soo
Victor Soo
05:17 17 Jun 22
Friendly service. Will give their time to listen and help with all questions. Fast service on my cracked screens. Definitely recommend the team 😀
Ashleigh Lucas
Ashleigh Lucas
03:48 05 Jun 22
Michelle offered me great service & advice with our phone repair. Speedy return of phone working like new again. Top notch thank you recommend100%
Matthew Jordan-Jones
Matthew Jordan-Jones
08:37 30 May 22
I had a problem with my mobile phone, and couldn’t have asked for better service, the team at SOS, were very helpful initially on the phone, then later in store, explained our problem, and fixed it quickly. I would highly recommend SOS, they are very approachable, explain everything in a clear & precise manner, and have a can do attitude, along with top personalities Thanks again to the team at SOS Ballina.
Ellen Rose
Ellen Rose
05:47 01 Apr 22
Very quick and friendly service. Took about 20 minutes to replace what I needed and looks pristine!Was able to walk in no appointment and grab a quick bite and leave without wait.
Corey Foley
Corey Foley
03:33 23 Mar 22
My phone hasn’t been charging properly. Quoted $120 for the charging component to be replaced at the plaza or $30 to look at the component and have it cleaned. SOS, quoted $80 so I headed over. I was more than happy to pay the $80 but the friendly staff member took a look and gave it a clean and said there wasn’t a problem, no replacement needed and no charge for the clean. Friendly and genuine customer service. Thank you so much.
Sheleen Sercombe
Sheleen Sercombe
03:04 14 Mar 22
This store and their staff are amazing. They fixed my phone problem so quickly. I found this store to be the most professional phone store I have ever visited. I would highly recommend them.
Krystie Larsen
Krystie Larsen
02:14 18 Feb 22
Went into SOS phone repairs today as my phone wasn’t charging properly. They advised me it was full of dirt and dust as I’m a plumber and constantly climbing under houses.The nice man cleaned it out for me and then when I tried to pay for it he said all good that’s on the house.I’ve always used SOS for my phone repairs. Great service and all the staff are friendly and easy to deal with.Thanks guys
Michael Spence
Michael Spence
00:01 14 Feb 22
Our second experience with SOS, again we have been treated, kindly and professionally by each staff member. Thorough and expediently. HUGHLY Recommended.
Daisy Lowndes
Daisy Lowndes
23:12 28 Jan 22
Absolutely amazing service!!I've used the store and their services twice now and both times they've been beyond awesome to deal with.Ordering parts for my device took no time at all and the repairs themselves where done in no time.The staff are so friendly and helpful.Just couldn't be happier with them all round.
Josh Pullen
Josh Pullen
03:51 16 Dec 21
Amazing & professional. Superior product knowledge & great prices. This was my third time back & I'll gladly return as a happy customer next time. Cheers heaps for the screen protection too
Jeff Peterson
Jeff Peterson
02:50 14 Dec 21
My phone went for a swim so took it straight to this shop. They were so good to work on it fast to dry and clean getting it back working perfectly !! They generously said no charge but I paid as they have rent to pay and times are tough. So I hope they get plenty of future business and highly recommend their professional overall service 👍 👌
Greer Galloway
Greer Galloway
02:24 30 Aug 21
Fantastic professional service. They cleaned my charger port for free when I thought it might need replacing. Quick service and friendly. I will recommend this business to friends and colleagues who need phone servicing. Definitely will return if I have future phone issues.
Marcus
Marcus
05:57 17 Jul 21
Such awesome service. They can’t do enough to help you. Thank you so much guys. 5 star service!
Inhal Eagles
Inhal Eagles
04:01 28 Jan 21
Was able to fix my phone straight away, looks as good as new. Will be back if needed, and would recommend to anyone in coffs
Christie Bojarski
Christie Bojarski
04:50 20 Jan 21

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