ABOUT SOS PHONE REPAIRS

Since opening in 2015 in Coffs Harbour, SOS Phone Repairs’ core team has grown from one owner to 6 and with 19 locations! One thing our store owners have in common is a desire to help their local communities and really serve, not just provide a service. We’re proud of our SOS family!

We love fixing phones! More than that we want you to know that your broken mobile phone is in safe hands with us. That’s why at SOS Phone Repairs we offer a lifetime warranty on iPhone screen repairs and a 6 month warranty on all other phone repairs including phone battery replacements and tablet battery replacements!

Specialists in smart phone and tablet repairs, SOS Phone Repairs service Australia-wide by mail-in process or you can visit us in store. We carry out a full range of repairs for iPhones, Androids, iPads, tablets, laptops and more. We can also customise your existing phone. Here at SOS Phone Repairs & Accessories no job is too big or too small!

We also offer a range of factory refurbished & network unlocked Apple iPhones & Samsung Galaxy’s for sale, including screen & parts warranty.

Find a Location

Meet The Team

Codi Hanson

Director - SOS Phone Repairs Australia and owner of Airlie Beach and Coffs Harbour

The Wilkinson Family

Owners - Grafton, Armidale, Tamworth, Inverell, and Dubbo

The Arthur Family

Owners - Lismore, Ballina Fair, Byron Bay, Murwillumbah, Coolangatta and Tweed Heads

Aden Harriss

Owner - Port Macquarie and Kempsey

Michael Dumas

Owner - Taree and Forster

OUR PHILOSOPHY

Our job isn’t fixing phones, it’s to make people happy and positively impact our community. Fixing phones is just an easy way we can do that.

Our Happy Customers

Yeah these guys got the parts in for my phone within a few days and were able to fix the phone within two hours for what I thought was a reasonable price. Recommend if you have issues with your phone.
Sgt. Gunny
Sgt. Gunny
04:04 20 Feb 24
Went in to get a protective screen on , lovely lady served me very quickly. Took 5 mins and put it on my phone for me. My husband also got his battery replaced on his iPhone yesterday - did it within 30 mins and at a great price. Would recommend :)
Tamarra Gray
Tamarra Gray
01:16 02 Feb 24
The best service in Coffs Harbour. Friendly and helpful. I went in with a phone that was playing up and they sorted it out on the spot with a smile. I miss this level of service. Thanks Guys!!!!!
MUP INDUSTRIES
MUP INDUSTRIES
01:57 24 Jan 24
I bought a new phone Online and had no keyboard I went into sos and the Young fella fixed it for me with no charge. He is a really nice pleasent young man they def have any future business of mineThanks mate
Matthew Privato
Matthew Privato
22:43 22 Dec 23
Fixed my galaxy watch which required a minor repair and were quick and friendly. The refused to take payment. Really nice guys, know their business. Thank you!
Julia Järvinen
Julia Järvinen
06:06 19 Dec 23
Great service again. I took my phone in for a minor issue and had it fixed for free. Great communication regarding the progress of the job and excellent friendly service. Thanks guys 👍
kersten tuckey
kersten tuckey
02:13 13 Nov 23
TERRIFIC PROFESSIONAL SERVICE- Friendly and capable staff who charge fair prices. Have always done good repairs in fast time and never overcharged me for anything. Happy to recommend to anyone with phone/tech issues or looking to purchase accessories.
Sam Ralph
Sam Ralph
14:06 01 Nov 23
Highly recommend these guys. They were honest and helped me with my phone. Took them 10 seconds and he didn’t charge me. The other phone doctor company based at park beach plaza tried to charge me $180 for the same issue.
Finley
Finley
06:27 01 Nov 23
Excellent service as always! Come here for screen protectors, replacement screens (they have a cutter, can do almost any phone type), and general advice. Friendly and quick service.Today they cleaned out the charge port for my Huawei, and the head phone socket, and didn't charge me a cent! Fantastic service, can't recommend it enough.
Jon Matthews
Jon Matthews
01:37 18 Oct 23
Such friendly and helpful staff, my iPhone charging port issue was fixed in less than 5 minutes (for free!). Would highly recommend for any iPhone repairs or issues.
Daniel Delaney
Daniel Delaney
07:38 01 Oct 23
I have dropped my phone so many times in a year and my screen needs replacing but since I had it replaced here has not cracked one bit. No scratches or anything. I have had my screen replaced on my phone a lot of times and they end up breaking again but ever since I first got my phone replaced here it has not even cracked once. I noticed this screen is different then other screens I’ve had I love it so much I will be getting my next phone screen replaced here definitely
Sahara
Sahara
01:13 01 Oct 23
I received fantastic and extremely helpful service from the blonde male technician. He cleaned the charging port and now I can charge my phone again! I am happy and so relieved.
Hunter Handley
Hunter Handley
07:49 28 Sep 23
My Samsung flip phone locked up. I googled the problem but couldn't fix it myself. I visited SoS Phone repairs Coffs.Michelle was very knowledgeable, pleasant & efficient to deal with. She fixed my phone in a flash.No charge. I have taken other problems to them in the past with the same high level of service and affordable charges.They are my go to phone/ computer repair service. Russell
Russell Flanders
Russell Flanders
09:17 21 Sep 23
Lived with a dodgy charger port for months. Finally figured I'll get it checked out. Less than 5 minutes the gentleman in store had cleaned the connector pins in the charger port and now works perfectly!.Also their hydrogel screen protectors are the best on the market
cobba
cobba
04:08 08 Sep 23
Very quick and efficient service. Riley helped me with my broken iPhone screen. I would strongly recommend them. You won’t be disappointed
Amritpal Sandhu
Amritpal Sandhu
23:47 28 Aug 23
Such kind people! Helped me out so much with a super quick fix which was more than needed. Great customer service I thought my phone was done for but they fixed it right up. Highly recommend!
Isabel Buckingham
Isabel Buckingham
01:43 22 Jul 23
These guys are amazing not only always do honest quality work but while iv been in hospital these guys lifted some stress by dropping a phone to the hospital fore me. Thanks again guys won't be forgotten
Brendon Brett
Brendon Brett
04:36 14 Jul 23
Rocked up there first thing sat morning expecting to fork out heaps of money and old mate had my phone fixed and working properly in 2mins without costing me. Very happy with there service, definitely recommend and will return when something else needs fixing 👌👌
Sa Saa
Sa Saa
09:39 10 Jul 23
I'm very pleased with their service, it was friendly, professional and efficient. So much easier than dealing with online robots and so called "live" chats. My phone is restored to looking and feeling new again. From tragedy to triumph.
Malcolm Wood
Malcolm Wood
00:09 05 Jul 23
I'm very pleased with their service, i.t was friendly, professional and efficient. So much easier than dealing with online robots and so called "live" chats. My phone is restored to looking and feeling new again. From tragedy to triumph.
Malcolm Wood
Malcolm Wood
06:10 28 Jun 23
Awesome service. Couldn’t help us enough. Quick fix. So happy I didn’t have to get a new phone. Will definitely use them again.
Gail McDonald
Gail McDonald
05:56 22 Jun 23
I have had phone repairs and help from SOS for a long time now. The staff were friendly and helpful. Even though I know little about phones they made me feel comfortable and have done repairs at reasonable prices in a timely manner. I would recommend SoS Coffs Harbour to anyone
Brad O'Kane
Brad O'Kane
03:25 15 Jun 23
Riley was very helpful and offered great service when I presented him with my Apple phone which was giving me trouble & in need of a good clean of the ear speaker. Riley cleaned the phone in quick time and wouldn't accept payment for the service! 5 stars Riley!! ⭐️ ⭐️⭐️⭐️⭐️
Trev Walter
Trev Walter
03:37 09 Jun 23
Service second to none. SOS assessed & contacted me about repairs so quickly. They actioned my decision even faster! My phone that I thought couldn’t be saved- was saved! All with the most friendly staff imaginable. Thanks team!
Erika Meehan
Erika Meehan
21:09 03 May 23
iPhone was fine when I went to bed and put it on a charger but in the morning would not turn on. Tried every charger, including wireless and nothing. Lived the longest day of my life without my phone. The next day SOS got it working again. SAVIOUR! Go nowhere else.
Peter Nichols
Peter Nichols
01:34 01 May 23
Staff are amazing and efficient. Thought I wouldn't have a phone for a few days but only took half an hour to fix.Would highly recommend SOS to anyone that needs their phone fixing.
Rebecca House
Rebecca House
01:01 05 Apr 23
Great service, easy to work with. Repair was done very professionally. Would highly recommend.
Ben Judd
Ben Judd
03:57 22 Mar 23
I visited SOS Phone Repairs in Vernon Street as I had a couple of issues with my phone. Riley served me, sorted my problems in no time at all. He was friendly, knowledgeable and professional. SOS are also reasonably priced. They'll certainly my 'go to' from now on.
Susan Robson
Susan Robson
13:16 15 Mar 23
I had a phone screen replaced when SOS phone repairs were just starting out in Coffs Harbour and the service was amazing. I've just had another phone repair completed by SOS in Coffs and it was great. Friendly, professional and gave me an upfront price with an excellent turn around. I was able to pickup my device within the hour as they had the parts in stock ready to go.
Lisa White
Lisa White
03:19 24 Feb 23
100% Recommend recommend SOS phone repairs in Coffs, iPhone mic stopped working and was travelling back home to Vic. Fixed within that hour! Thank you!
Tom Bramley
Tom Bramley
08:25 18 Jan 23
These guys are amazing! Fairly priced, in fact, i was not charged anything as these absolute legends fix my sons phone through skill and nouse alone. Honestly, i have never experienced service this professional from a phone repair place before ( I've broken a few phones). Good communication, they let me know the progress every step. Dodge the dodgys, sos is the only shop you should trust with your device.
J P
J P
06:54 06 Jan 23
From start to finish, Michelle’s service was incredible. Don’t go anywhere else for phone repairs. Best place in town!!!
James Smith
James Smith
05:40 27 Dec 22
I had my Iphone submerged late Saturday when all repair shops were closed (lucky me). I found SOS Phone Repairs on Google, brought my Iphone on Sunday morning and they did some magic on it! Everything working but the face recognition - which I could not care less since I have my life in this phone and haven’t backed up in quiet a while.Phone had a lot of water in it, they spent 4hrs on it to make it work again, and in the end they refused to charge anything. They explained it is unpredictable how long the phone will last. I found it unfair but they did not accept any payment.I was traveling so at the moment I can say I have my backup done, was able to Google maps my way home listening to music. They got a costumer for life.
Anamaria Silva
Anamaria Silva
06:54 30 Oct 22
Went into SOS phone repairs today, as my phone screen was in pieces and non responsive.needed it for work for the day and they manage to place the screen and battery and put a screensaver on in under 45 minutes. I noticed a small bubble in the screen saver after walking out the store, I Immediately walked back in to get it fixed and they replaced it , no questions asked . Very impressed with the work and customer service throughout my encounter today. well done to the team at SOS phone repairs.👍
Tom Howard
Tom Howard
00:09 26 Oct 22
Thank you to SOS Coffs Harbour. I am still awaiting an outcome on my phone that I damaged but these guys so far have been up front, honest and very helpful. They have answered any questions I have had and been willing to help. Nothing but legends!!
Matt Rea
Matt Rea
11:49 21 Oct 22
My phone received and could make calls but no one could be heard from either end.The guys at SOS repairs in Coffs were amazing. They fixed it there on the spot free of charge. Excellent customer serviceSo grateful
Bianca Trimarchi
Bianca Trimarchi
06:05 29 Sep 22
Amazing service. Replied to my email promptly that I could drop my iPhone X in at any time and it would only take 30 mins, which it did. Thanks so much 😊
Kayla Ellery
Kayla Ellery
23:53 27 Sep 22
My Partners phone was not charging and he went to another phone shop that advised it would be $200 to fix, i always use SOS so i grabbed it and went there the lovely guy advised it was full of dust and dirt as he is a tradie he cleaned it out and didn't charge me a thing! Great service and didn't try to rip us off like the other shop! will never go anywhere else!
Cruz Spencer
Cruz Spencer
08:25 23 Sep 22
Thanking the amazing team at SOS Coffs Harbour. Would have been lost without your professionalism and expertise. Without a doubt the only place to go for quick, reliable and inexpensive phone repairs.
Julie McCabe
Julie McCabe
21:55 02 Sep 22
The service provided is exceptional. Riley was very professional and quickly fixed my issue. The bonus was he didnt even charge me for his time. Would higly recommend SOS
Kris Sokoloff
Kris Sokoloff
05:25 31 Aug 22
Very impressed. Instead of taking my money and replacing the iPhone battery as I asked, Lachie took the time to diagnose the problem and propose a cost-free solution to try first. I’ll be back!
sally pryor
sally pryor
01:42 14 Aug 22
Dropped my phone this morning and couldn’t live with a broken screen I gave Riley a call he told me to come straight in not even 10 minutes it was fixed and ready to go. I can’t thank him enough for his outstanding service. Can’t recommend them enough for any repairs cheers mate see you again soon.
Tobias Cutajar
Tobias Cutajar
12:26 02 Aug 22
The team at 🆘 are the best!! Fast and efficient service !! Nothing is a problem we have had screen repairs and waterlogged phones all fixed by the best !!Highly recommend the team !! And Michelle is the master of the Gel screen protector 👏👏
Amee Oaks
Amee Oaks
09:46 31 Jul 22
Dropped my phone this morning and couldn’t live with a broken screen I gave Riley a call he told me to come straight in not even 10 minutes it was fixed and ready to go. I can’t think him enough for his outstanding service. Can’t recommend them enough for any repairs cheers mate see you again soon.
Tobias Cutajar
Tobias Cutajar
03:39 28 Jul 22
Brought my wife’s iPhone in to replace a screen and repair the home button but apparently there is an issue with the phone’s main board so they could not fix the problem.But what I really liked about my experience here is that, they offered an alternative solution which they didn’t need to. I’m impressed!Good customer service. Highly recommend.
Victor Soo
Victor Soo
05:17 17 Jun 22
Friendly service. Will give their time to listen and help with all questions. Fast service on my cracked screens. Definitely recommend the team 😀
Ashleigh Lucas
Ashleigh Lucas
03:48 05 Jun 22
Michelle offered me great service & advice with our phone repair. Speedy return of phone working like new again. Top notch thank you recommend100%
Matthew Jordan-Jones
Matthew Jordan-Jones
08:37 30 May 22
I had a problem with my mobile phone, and couldn’t have asked for better service, the team at SOS, were very helpful initially on the phone, then later in store, explained our problem, and fixed it quickly. I would highly recommend SOS, they are very approachable, explain everything in a clear & precise manner, and have a can do attitude, along with top personalities Thanks again to the team at SOS Ballina.
Ellen Rose
Ellen Rose
05:47 01 Apr 22
Very quick and friendly service. Took about 20 minutes to replace what I needed and looks pristine!Was able to walk in no appointment and grab a quick bite and leave without wait.
Corey Foley
Corey Foley
03:33 23 Mar 22
My phone hasn’t been charging properly. Quoted $120 for the charging component to be replaced at the plaza or $30 to look at the component and have it cleaned. SOS, quoted $80 so I headed over. I was more than happy to pay the $80 but the friendly staff member took a look and gave it a clean and said there wasn’t a problem, no replacement needed and no charge for the clean. Friendly and genuine customer service. Thank you so much.
Sheleen Sercombe
Sheleen Sercombe
03:04 14 Mar 22
Went in for a screen protector on my phone. Was applied quickly and straight with no bubbles. Would recommend.
Golden Crusader
Golden Crusader
00:33 21 Feb 22
This store and their staff are amazing. They fixed my phone problem so quickly. I found this store to be the most professional phone store I have ever visited. I would highly recommend them.
Krystie Larsen
Krystie Larsen
02:14 18 Feb 22
Went into SOS phone repairs today as my phone wasn’t charging properly. They advised me it was full of dirt and dust as I’m a plumber and constantly climbing under houses.The nice man cleaned it out for me and then when I tried to pay for it he said all good that’s on the house.I’ve always used SOS for my phone repairs. Great service and all the staff are friendly and easy to deal with.Thanks guys
Michael Spence
Michael Spence
00:01 14 Feb 22
Our second experience with SOS, again we have been treated, kindly and professionally by each staff member. Thorough and expediently. HUGHLY Recommended.
Daisy Lowndes
Daisy Lowndes
23:12 28 Jan 22
Absolutely amazing service!!I've used the store and their services twice now and both times they've been beyond awesome to deal with.Ordering parts for my device took no time at all and the repairs themselves where done in no time.The staff are so friendly and helpful.Just couldn't be happier with them all round.
Josh Pullen
Josh Pullen
03:51 16 Dec 21
Amazing & professional. Superior product knowledge & great prices. This was my third time back & I'll gladly return as a happy customer next time. Cheers heaps for the screen protection too
Jeff Peterson
Jeff Peterson
02:50 14 Dec 21
My phone went for a swim so took it straight to this shop. They were so good to work on it fast to dry and clean getting it back working perfectly !! They generously said no charge but I paid as they have rent to pay and times are tough. So I hope they get plenty of future business and highly recommend their professional overall service 👍 👌
Greer Galloway
Greer Galloway
02:24 30 Aug 21
Fantastic professional service. They cleaned my charger port for free when I thought it might need replacing. Quick service and friendly. I will recommend this business to friends and colleagues who need phone servicing. Definitely will return if I have future phone issues.
Marcus
Marcus
05:57 17 Jul 21
Such awesome service. They can’t do enough to help you. Thank you so much guys. 5 star service!
Inhal Eagles
Inhal Eagles
04:01 28 Jan 21
Was able to fix my phone straight away, looks as good as new. Will be back if needed, and would recommend to anyone in coffs
Christie Bojarski
Christie Bojarski
04:50 20 Jan 21

Let’s get started

PLEASE FILL IN THE FORM BELOW TO BOOK A REPAIR!

1800PHONES WILL DIRECT YOU TO YOUR NEAREST LOCATION IF YOU JUST WANT TO CHAT!

We are specialists in smart phone and tablet repairs and our iPhone screen repairs are backed with a lifetime warranty. All of our other mobile phone repairs carry a 12 month warranty, including battery replacements! We service Australia-wide by mail-in process or you can visit us in store in our 16 locations. We carry out a full range of repairs for iPhones & iPads, Galaxy S & Note and more. Here at SOS Phone Repairs no job is too big or too small!